Patient rights and responsibilities

Patient rights

As a patient of Crosstown Family Health Team, you have the right to:

  • Know the names of the people providing you with care;
  • Receive care that is respectful, non-discriminatory, considerate and timely;
  • Ask questions if you do not understand any information given to you;
  • Be an active participant in your care and make choices about your treatment including refusing treatment and be informed of the health risks of your decision;
  • Complete, up-to-date information about your diagnosis, treatment, and prognosis in terms you can understand in order to participate in decisions regarding your care. This includes being told about any known risks and alternatives if any;
  • Be told if something unexpected and significant happens in your care and have any resulting changes to your care discussed with you;
  • Expect that all communications and records be available only to those directly concerned with your care;
  • Expect that your personal health information will be treated in a confidential manner by all Family Health Team staff;
  • Express your concerns about  Crosstown Family Health Team or its staff and receive a response.

Patient responsibilities

As a patient of the Crosstown Family Health Team, we ask that you:

  • Tell us about any concerns you have about the safety and/or quality of your care;
  • Treat our Family Health Team staff, physicians, other patients and visitors with consideration and respect;
  • Arrive at appointments and/or classes/workshops/groups promptly or, if they must be canceled or postponed, we ask that you notify us as soon as possible (at least 24 hours in advance);
  • Be open and honest with us about your health history and health care needs (including your past and current illnesses, allergies, medications and dosages, and family health history);
  • Let us know about any changes in your contact information;
  • Book needed appointments as far in advance as possible;
  • Give 24 hours’ notice to cancel your appointment;
  • Keep up to date on your medication, including medication that needs to be renewed. Get refills in advance;
  • We also ask you to support us in providing a safe, secure and respectful environment for all our patients and staff.

Take an active role in your own care. You can do this by:

  • Being proactive in keeping yourself healthy;
  • Asking questions to clarify information;
  • Using the advice and information from your health care providers;
  • Telling us what is important to you.