Cancelling and Missing Doctor’s Appointments
If you need to cancel an appointment, please call or update your appointment online as soon as possible.
For advanced access bookings we ask that you cancel at least two hours prior to your appointment time.
For appointments booked further in advance for such things as preventative health checks, childhood vaccinations or diabetes checks, we expect at least 24 hours notice of cancellation.
If you do not cancel as above, a charge of $25/regular visit or $50/preventative health/well baby/diabetes check will be charged. This policy helps ensure that other patients can use the appointment time.
Cancellation and Missed Appointment policy
If you need to cancel an appointment, please call as soon as possible. We expect at least 24 hours notice of cancellation.
If you miss an appointment or do not cancel as above you will receive a phone call alerting you to your missed appointment. Should you miss a second appointment, you will receive a letter alerting you to your missed appointment and reminding you that a third missed appointment will result in suspended services of the interdisciplinary health professionals (excluding physicians) for one year.
You may still book appointments with your physician. This policy helps ensure that other patients can use the appointment time.